To ensure the safety of all patrons and guests, Virginia Credit Union LIVE! at Richmond Raceway has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 804-612-1900.

Accessibility Policy

Virginia Credit Union LIVE! at Richmond Raceway is proud to provide ADA-compliant accommodations that include:

  • Two ADA seating areas
  • Drop-offs that take place at the Gate 4 entrance located at 900 East Laburnum Avenue, Richmond, VA 23222.

To discuss your specific needs, please call the main office at 804-612-1900 at least two weeks before your ticketed event date.

Alcoholic Beverage Policy

To purchase alcohol, attendees must be 21 years of age or older and have a valid and current driver’s license or State ID card. 21 and over wristbands are provided at point entry with a valid ID.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

Large bags should not be brought to the venue or must be left in guest vehicles. All bags are subject to search by event staff.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Camera phones, disposable cameras, and small digital cameras are allowed within the venue.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 804-612-1900 to discuss potential refunds.

Conceal and Carry Policy

Virginia Credit Union LIVE! at Richmond Raceway does not permit weapons anywhere on the property at the Richmond Raceway Complex. 

Food and Beverage Policy

Outside food is not allowed in the venue. There are concession stands and vendors available throughout the venue that can provide refreshments.

Lost and Found 

Lost something at the show? Then please contact security for help to see if anything was turned in to lost and found. Inquiries after the event can be made to 804-370-3022.

Please leave a message with your full contact information and detailed information about your lost item, and you will be contacted if your item is found. 

Prohibited Items

To keep guests and staff safe, Virginia Credit Union LIVE! at Richmond Raceway prohibits the following items from the venue.

  • Outside food or beverages
  • Lawn chairs
  • Weapons of any kind
  • Illegal drugs/substances
  • Glass containers
  • Cans
  • Coolers of any kind
  • Umbrellas (Large Golf)
  • Large or oversized bags, such as backpacks, luggage, duffel bags, or industrial/camping-sized backpacks
  • Laser pointers
  • Animals except for service animals
  • Fireworks
  • Selfie Sticks
  • Poster Tubes

The venue reserves the right to prohibit other items

Re-Entry Policy 

Once you have entered the gated area of the venue, no re-entry is allowed. 

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is not permitted within the venue. Smoking can take place along the Commonwealth Mall or outside the back of the venue on the gravel or grassy hill.